FAQ's
Retractable Cables
How durable is the ReelCharge retractable cable?
Our cables are built with reinforced internals and tested for thousands of pulls. The retraction mechanism is designed to stay smooth and consistent over long-term use.
Does the cable support fast charging?
Yes. All ReelCharge retractable cables support high-speed charging. USB-C to USB-C supports fast charging for compatible phones, tablets, and laptops.
What devices are compatible?
iPhone, Android, tablets, laptops, power banks, gaming devices, and anything that uses Lightning, USB-C, or USB-A (depending on the model you choose).
How long is the cable when fully extended?
Up to 3.3 ft (1 meter). Perfect for travel, desktop use, and cars without getting tangled.
Will the locking mechanism wear out?
The internal spring is engineered for long life. Avoid pulling beyond the maximum length for best performance.
Is the cable safe with high-watt chargers?
Yes. Our USB-C cables are rated to handle high-watt fast chargers safely.
Power Banks & Travel Chargers
Are your power banks allowed on airplanes?
Yes. All ReelCharge power banks are TSA-approved for carry-on travel.
What can the power banks charge?
Phones, tablets, earbuds, cameras, e-readers, and more. Some models also support laptop charging.
Do your power banks support pass-through charging?
Select models do. Check your product’s details for exact features.
How long do power banks take to recharge?
Typically 2–4 hours depending on capacity and charger wattage.
Are they safe to carry in pockets or bags?
Yes. Our power banks include temperature control, short-circuit protection, and overcharge protection.
Jump Starters (V6, V8, V10)
What engine sizes can the jump starters handle?
- V6 Pro: Up to 6-liter gas / 3-liter diesel
- V8 Pro: Up to 8-liter gas / 6-liter diesel
- V10 Pro: Up to 10-liter gas / 8-liter diesel
How many jumps per charge?
Typically up to 20 jumps on a full charge.
Can they charge phones and laptops?
Yes. All models include USB ports for charging mobile devices.
How long does the battery hold a charge?
Up to 12 months when stored properly.
Is it safe to store in a hot car?
Yes—within normal car temperatures. Extreme heat should always be avoided.
What happens if I connect the clamps incorrectly?
Our jump starters include spark-proof technology and reverse-polarity protection. You’re safe.
Wall Chargers / GaN Chargers
What wattage do your chargers support?
We offer multiple options—from compact 20W phone chargers to high-powered 65W GaN laptop chargers.
Can they charge laptops?
Yes. Our GaN chargers support fast laptop charging for USB-C devices like MacBook, Dell, HP, and more.
Are they safe for iPhones and Android devices?
Absolutely. All chargers are certified and optimized for safe charging.
What makes GaN better?
GaN stays cooler, charges faster, and allows for smaller, more powerful chargers.
Bundles
What’s included in each bundle?
Each bundle includes a curated set of ReelCharge products designed for specific needs—travel, roadside emergencies, or everyday carry.
Can I customize a bundle?
Not at checkout, but you can build your own bundle by adding items individually to your cart.
Do bundles come with a discount?
Yes. Bundle pricing is lower than purchasing items individually.
SHIPPING FAQs
How long does shipping take?
Standard shipping within the U.S. typically takes 2–5 business days.
Do you ship internationally?
Not currently but we will in the near future.
How much is shipping?
Shipping costs are displayed at checkout. Orders over a certain amount may qualify for free shipping (when available).
How do I track my order?
You’ll receive a tracking link by email as soon as your package ships.
My package is lost or delayed — what now?
Contact our support team and we’ll help resolve it quickly.
RETURNS & WARRANTY FAQs
What is your return policy?
You can return unused products within 30 days of delivery for a refund.
How do I start a return?
Email us with your order number and we’ll send instructions.
Do I need the original packaging?
Preferred but not required, depending on the product.
When will I receive my refund?
Typically within 5–10 business days after we receive your return.
Is there a warranty?
Yes. All ReelCharge products include a three-year limited warranty.
What does the warranty cover?
Manufacturer defects, electrical issues, or faulty parts.
What is not covered?
Damage from misuse, water exposure (unless rated), or unauthorized repairs.
How do I submit a warranty claim?
Contact support with your order number, photos, and a description of the issue.
SAFETY & USAGE FAQs
Jump Starter Safety
Is it safe for beginners to use?
Yes. Our jump starters use smart protection to prevent sparks and incorrect connections.
What do the lights and indicators mean?
Your product manual explains each LED status. If you need help, our support team can guide you.
Can I damage my car battery using a jump starter?
Not with ReelCharge. Built-in protection prevents damage to your vehicle or the device.
What if the jump starter doesn’t work?
Check the charge level, connection points, and safety indicator. If all else fails, reach out to support.
Charging Accessories Safety
Are your cables and chargers certified?
Yes. All ReelCharge accessories meet safety and compliance standards.
Is overheating normal during fast charging?
A little warmth is normal. Excessive heat is not—disconnect and contact support if it happens.
Can I use your chargers with other brands?
Yes. They’re designed for universal device compatibility.
ORDER & PAYMENT FAQs
What payment methods do you accept?
Credit cards, debit cards, PayPal, Shop Pay, Apple Pay (when available), and other secure options.
Can I change or cancel my order after placing it?
Changes are possible if your order hasn’t shipped. Contact us immediately.
Can I change my shipping address after ordering?
Yes, as long as the order hasn’t been fulfilled yet.
My discount code isn’t working — what do I do?
Ensure it hasn’t expired and meets minimum requirements. Contact support if it still won’t apply.
Do you offer financing?
Yes—Shop Pay Installments is available on qualifying purchases.
AMAZON-SPECIFIC FAQs
Can I buy ReelCharge on Amazon?
Yes. We are an official seller.
Is there a difference between Amazon and the website?
Products are the same, but the website may offer bundles or discounts not available on Amazon.
Why is the price different on Amazon?
Amazon fees vary, which can affect pricing. Website shoppers often get the best value.
Is my Amazon purchase covered by warranty?
Yes—just provide your Amazon order ID.
TECH SUPPORT FAQs
My device isn’t charging — what should I do?
Check the cable, charger wattage, and connection ports. Try a different outlet. If the issue continues, contact us.
My retractable cable isn’t retracting properly — how do I fix it?
Pull the cable out fully and slowly guide it back. If the spring feels stuck, reach out for troubleshooting.
The jump starter won’t power on.
Charge it for 30 minutes and try again. If still unresponsive, contact support.
How do I reset a charger or cable?
Unplug all devices for 30 seconds and reconnect.
COMPANY & SUSTAINABILITY FAQs
What makes ReelCharge different?
We design high-quality power solutions for real life—travel, emergencies, and everyday reliability.
Are your products environmentally friendly?
We follow strict quality and safety standards, using efficient circuit designs that reduce waste.
Where are your products manufactured?
Designed by our team in the U.S., manufactured in certified facilities under strict quality control.
How do you handle defective products?
We replace any defective item within warranty at no extra cost.